Dutch Ovens & Camp Cookware Specialist

Customer Service

Shipping & Delivery
Goods are normally despatched within 24 hours and delivered in 3 days of despatch.
The goods you order will be delivered to the address you specified as your address when creating an account. If the goods are to be delivered to a different address, this must be specified at the time the order is placed and cannot be changed afterwards.
Privacy & Security
Customers may confidently be assured that at all times we are vigilant in ensuring the privacy of customers information.
We fully comply with the requirements of the United Kingdom Data Protection Act 1998 relating to the personal information you supply on this site. All information collected by us is used solely by DutchOvens.co.uk and will not otherwise be distributed, sold, rented, traded or used for any other purpose unless required to do so by law.
When customers create an account with us we use the information to ensure efficient processing of your order and to notify you of any events that may affect your order.
It is entirely optional for you to Subscribe to our Newsletter during the order process however from time to time we do offer Discount and Special Offer Promotions via this method.

We reserve the right to amend this notice. Any changes will be posted on the web site and become effective immediately.

Returns & Replacements
DutchOvens.co.uk™ has a no hassle 10 day money back guarantee. If for any reason you are not happy with your order we will fully refund the purchase value of any item ordered within 10 days of receipt of the order. For us to refund any purchase, items must be returned unused & free from damage caused by use misuse or neglect. We cannot provide a full refund for any item that is not returned with all its original packaging.

If you cancel your order after the goods have been delivered to you, you will be responsible for returning the goods to DutchOvens.co.uk at your own cost. You must take care to ensure the goods are not damaged in the meantime or in transit.

Warranty
If the goods DutchOvens.co.uk delivers to you are not as ordered or are of incorrect quantity or have a manufacturing fault, DO’s will replace the damaged or defective products or if replacement goods are not available, DO will issue a refund.
This does not affect your statutory rights.
Payment, Pricing & Promotions
Payment for the goods can be made by any method shown on DO’s website at the time you place your order. Exceptions are that we do not accept cheque payment from Overseas Customers.
Transactions are accepted only in Pounds Sterling.
Viewing Orders
The description and the price of the goods you order will be shown on DO's current website at the time you place your order.
All drawings, descriptive matter, specifications contained on DO’s website are published or issued for the sole purpose of giving an approximate idea of the goods described in them. They will not form part of this contract.
The goods are subject to availability. If on receipt of your order the goods you have ordered are not available from stock, DO will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
Every effort is made to ensure that prices shown on DO’s website are accurate at the time you place your order. If an error is discovered DO will inform you as soon as possible and offer you the option to either reconfirm your order at the correct price or cancel it. If you choose to cancel, DO will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
No contract exists between you and DO for the sale of any goods until DO has received and accepted your order and sends you confirmation in writing or by email to the email address you have given.
The contract is subject to your right of cancellation and DO reserve the right to refuse to accept orders from any individual or company at its absolute discretion.
DutchOvens.co.uk accept no responsibility for loss, damage or injury resulting from the use of any product sold from this website. Use is at consumer’s risk. Knowledge of and adherence to local laws and/or statutes is the responsibility of the consumer.
DutchOvens.co.uk, its employees and other agents shall not be liable for any direct, indirect, special or consequential loss or damage including loss of profit or any other form of compensation.
DutchOvens.co.uk may change these terms of sale without notice to you in relation to future sales.
Copyright
You may not reproduce, modify, copy or distribute any of the materials or contents on this website without written permission from DutchOvens.co.uk.